I understand why, to a lot of people, this sounds reasonable, but as someone who’s always been picking up another person’s packet (my sister’s) this is just ridiculous and if anything, will stop her from registering for runDisney races. Her vacation days are limited and she doesn’t want to spend them standing in line at an expo when she’s not big on running events to begin with, and I can understand that, which is why I take the extra day and go down before she gets there to pick everything up.
Expos can be really exciting, especially when you’re a newer runner and it’s your first big race. I personally got over expo excitement pretty fast. It’s usually the same vendors, the ones I’m interested in rarely (if ever) offer any kind of substantive discount that induces me to shop right there and then, and to be perfectly honest the crowding makes me real cranky real quick. The aisles get crowded fast, the tiny booths get crowded even faster, and I honestly can’t be bothered even attempting to try anything on.
But I get it, the expo is how runDisney makes more money. (I’ve heard from one vendor that some spots on the floor in January cost around $10,000+.) So now runDisney is channeling more people through an already crowded expo.
If runDisney were making any changes to their packet pick up policies, I would’ve like to see them add the option to pick up my packet at my hotel if I were staying on Disney property. I would even pay an extra fee for the luxury. If anything, I was hoping runDisney would acknowledge that this is a vacation for a substantive part of their runners/customers and would make an effort to make things easier not harder for people who travel in from out of town (or state or country) for their events.
BUT YOU DON’T GO CHANGING THESE POLICIES AFTER PEOPLE HAVE PAID A NON-REFUNDABLE REGISTRATION FEE UNLESS YOU’RE A GROUP OF GRADE A ASSHOLES WHO SAY “FUCK YOU” TO ALL YOUR CUSTOMERS.
The more I think about this, and the way they did it without notifying anyone who had already registered for the races, without an explanation as to why they were changing it, the more I become enraged and filled with nothing short of wrath. I don’t give a shit how much someone pays for a race, you don’t take people’s money and then go back and change the important policies after the fact without giving your customers some recourse.
I don’t give a shit what the reason is, and if you dare tell me that it’s because of Boston and concerns about terrorism, I swear to God I will fly down to Disney World just to smack Mickey Mouse in the big fat fake plastic head myself.
I have a little over a month to keep thinking about Dopey, but the more I think about it the more I want to say “fuck it,” save my money, and do a different race somewhere else. I can handle a lot of stuff, but the way runDisney blatantly treated their customers like dirt in this situation is unacceptable and I find completely unjustifiable.